Our Promise To You

Focus on delivering a great experience for your attendees let us worry about the small stuff. Starwood's Meeting Service Standards save you time and effort by using consistent staff protocols, communication practices, and paperwork that have proven simple, efficient, and successful.

How We Serve You Better

Book your event at our participating properties and you'll benefit from the following:

Executive Meeting Specialist (in North American Hotels)
StarMeeting Concierge (in European, African, Middle Eastern & Asia Pacific Hotels)

A dedicated, highly trained Executive Meeting Specialist/StarMeeting Concierge will be at your side throughout your event, ready to help with anything you and your guests need.

On-Site Management

A team of managers familiar with all your details will handle everything from billing to banquets - making sure issues never become problems.

Precise Execution

Pre- and post-event meetings enable clear communication between our staff and your team, so everyone's on the same page about event requirements and concerns.

Upgraded Communication

Service is always at your fingertips, thanks to house phones in every meeting room and staff accessible by cell phone or walkie talkie.

Universal Documentation

Save time and effort: we'll e-mail you our streamlined paperwork, standardized across participating hotels, to cover banqueting, room diagrams, feedback, and more.